Shipment Hasn’t Arrived

Keep in mind that sellers have seven days to send (postmark) a shipment after a purchase is paid.

Once the order has been sent, we ask buyers to keep in mind that shipping across country borders can take longer than expected. If you feel your shipment has been in transit for too long, please check our Shipping Costs calculator, which provides, as part of its calculation, an average delivery time between two countries.

If you have any questions or concerns after following the above steps, politely message the seller with your questions for a quick and simple solution. Once you've sent the message, please wait up to five days for a response. If you don't receive one, you may then create a ticket on the shipment page.

Waiting for the seller's response is required for our agents to help you resolve the issue

There are several options buyers and seller have if a shipment isn't picked up or is returned to sender for any reason. First, and best, the seller can send the item again without the buyer needing to make a new purchase. If the shipment is already marked lost, the buyer can still confirm arrival as normal when the newly sent shipment arrives.

Alternatively, cancelling the shipment is an option if both parties agree. In this case, the seller should refund the agreed upon sum and let the buyer confirm arrival. This is not against the rules and is another way to handle the situation if sending the shipment again isn't in both party's best interest.

If your untracked shipment hasn’t arrived 30 days after it was sent, you can mark the shipment as lost. At this point the seller has the option to refund your shipment.

For tracked shipments that haven't arrived and are lost, sellers are responsible for filing a claim at the post office before requesting a refund from Cardmarket. As part of the claim, sellers must declare the shipments' content as "Toys".